@inproceedings{zhou-etal-2025-gpt,
    title = "Can {GPT} models Follow Human Summarization Guidelines? A Study for Targeted Communication Goals",
    author = "Zhou, Yongxin  and
      Ringeval, Fabien  and
      Portet, Fran{\c{c}}ois",
    editor = "Flek, Lucie  and
      Narayan, Shashi  and
      Phương, L{\^e} Hồng  and
      Pei, Jiahuan",
    booktitle = "Proceedings of the 18th International Natural Language Generation Conference",
    month = oct,
    year = "2025",
    address = "Hanoi, Vietnam",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/author-page-lei-gao-usc/2025.inlg-main.17/",
    pages = "249--273",
    abstract = "This study investigates the ability of GPT models (ChatGPT, GPT-4 and GPT-4o) to generate dialogue summaries that adhere to human guidelines. Our evaluation involved experimenting with various prompts to guide the models in complying with guidelines on two datasets: DialogSum (English social conversations) and DECODA (French call center interactions). Human evaluation, based on summarization guidelines, served as the primary assessment method, complemented by extensive quantitative and qualitative analyses. Our findings reveal a preference for GPT-generated summaries over those from task-specific pre-trained models and reference summaries, highlighting GPT models' ability to follow human guidelines despite occasionally producing longer outputs and exhibiting divergent lexical and structural alignment with references. The discrepancy between ROUGE, BERTScore, and human evaluation underscores the need for more reliable automatic evaluation metrics."
}