{"answers": "C", "options": ["m : customers are right as you said , so be more polite . i 'm a your customer at the store .", "m : the regular customer praised that i 've been polite ? that 's my duty , ms. james .", "m : i understand . i 'll treat customers in a better way . please do n't deduct my salary .", "m : manager , ms. jasmine , i 've done the project of customer service . may i leave office ?"], "article": "f : can i have a word with you , andy ? m : of course , miss james . f : a regular customer just came to me and said you were n't very polite . m : you mean the tall lady with brown hair ? f : that 's right . m : she was the one being rude . she would n't even look at the bags i showed her . and she picked up all the other bags and threw them all over the table . f : that 's not a good reason for you to get upset . just remember the customer is always right . so , please be more polite next time .", "id": "train_2149"}