{"answers": "B", "options": ["m : really ? you mean in this office you find the person outside was another staff member ?", "m : so , you mean you have received poor service in this office and you want to let me know ?", "m : so , in this changing room , you waited for 15 minutes ? oh , that 's really terrible .", "m : so , just now you have received such poor service from my manager outside the mall ?"], "article": "m : ma'am , come in , please . f : excuse me , are you a manager ? m : yes , what can i do for you ? f : well , i have received such poor service from your employees this morning . i felt i had to let you know . m : i 'm sorry , ma'am . please tell me what happened . f : i was asking that woman over there in the black dress where the men section was . and she completely ignored me while continuing to talk on her cellphone . m : that 's not ok . f : there 's more , i waited outside the changing room for 10 minutes only to find the person inside was another staff member .", "id": "train_2375"}