Large language models (LLMs) have led to a series of breakthroughs in natural language processing (NLP), partly owing to the massive amounts of world knowledge they memorize during pretraining. While many downstream applications provide the model with an informational context to aid its underlying task, how the model’s world knowledge interacts with the factual information presented in the context remains under explored. As a desirable behavior, an LLM should give precedence to the context whenever it contains task-relevant information that conflicts with the model’s memorized knowledge. This enables model predictions to be grounded in the context, which then facilitates updating specific model predictions without frequently retraining the model. By contrast, when the context is irrelevant to the task, the model should ignore it and fall back on its internal knowledge. In this paper, we undertake a first joint study of the aforementioned two properties, namely controllability and robustness, in the context of LLMs. We demonstrate that state-of-the-art T5 and PaLM models (both pretrained and finetuned) could exhibit low controllability and robustness that does not improve with increasing the model size. As a solution, we propose a simple yet effective method – knowledge aware finetuning (KAFT) – to strengthen both controllability and robustness by injecting counterfactual and irrelevant contexts to standard supervised datasets. Our comprehensive evaluation showcases the utility of KAFT across model architectures and sizes.

Label smoothing has been shown to be an effective regularization strategy in classification, that prevents overfitting and helps in label de-noising. However, extending such methods directly to seq2seq settings, such as Machine Translation, is challenging: the large target output space of such problems makes it intractable to apply label smoothing over all possible outputs. Most existing approaches for seq2seq settings either do token level smoothing, or smooth over sequences generated by randomly substituting tokens in the target sequence. Unlike these works, in this paper, we propose a technique that smooths over well formed relevant sequences that not only have sufficient n-gram overlap with the target sequence, but are also semantically similar. Our method shows a consistent and significant improvement over the state-of-the-art techniques on different datasets.