Question-answering for domain-specific applications has recently attracted much interest due to the latest advancements in large language models (LLMs). However, accurately assessing the performance of these applications remains a challenge, mainly due to the lack of suitable benchmarks that effectively simulate real-world scenarios. To address this challenge, we introduce two product question-answering (QA) datasets focused on Adobe Acrobat and Photoshop products to help evaluate the performance of existing models on domain-specific product QA tasks. Additionally, we propose a novel knowledge-driven RAG-QA framework to enhance the performance of the models in the product QA task. Our experiments demonstrated that inducing domain knowledge through query reformulation allowed for increased retrieval and generative performance when compared to standard RAG-QA methods. This improvement, however, is slight, and thus illustrates the challenge posed by the datasets introduced.

Aspect-based sentiment analysis (ABSA) delves into understanding sentiments specific to distinct elements within a user-generated review. It aims to analyze user-generated reviews to determine a) the target entity being reviewed, b) the high-level aspect to which it belongs, c) the sentiment words used to express the opinion, and d) the sentiment expressed toward the targets and the aspects. While various benchmark datasets have fostered advancements in ABSA, they often come with domain limitations and data granularity challenges. Addressing these, we introduce the OATS dataset, which encompasses three fresh domains and consists of 27,470 sentence-level quadruples and 17,092 review-level tuples. Our initiative seeks to bridge specific observed gaps in existing datasets: the recurrent focus on familiar domains like restaurants and laptops, limited data for intricate quadruple extraction tasks, and an occasional oversight of the synergy between sentence and review-level sentiments. Moreover, to elucidate OATS’s potential and shed light on various ABSA subtasks that OATS can solve, we conducted experiments, establishing initial baselines. We hope the OATS dataset augments current resources, paving the way for an encompassing exploration of ABSA (https://github.com/RiTUAL-UH/OATS-ABSA).

Approaches to computational argumentation tasks such as stance detection and aspect detection have largely focused on the text of independent claims, losing out on potentially valuable context provided by the rest of the collection. We introduce a general approach to these tasks motivated by syntopical reading, a reading process that emphasizes comparing and contrasting viewpoints in order to improve topic understanding. To capture collection-level context, we introduce the syntopical graph, a data structure for linking claims within a collection. A syntopical graph is a typed multi-graph where nodes represent claims and edges represent different possible pairwise relationships, such as entailment, paraphrase, or support. Experiments applying syntopical graphs to the problems of detecting stance and aspects demonstrate state-of-the-art performance in each domain, significantly outperforming approaches that do not utilize collection-level information.

Knowledge graphs suffer from sparsity which degrades the quality of representations generated by various methods. While there is an abundance of textual information throughout the web and many existing knowledge bases, aligning information across these diverse data sources remains a challenge in the literature. Previous work has partially addressed this issue by enriching knowledge graph entities based on “hard” co-occurrence of words present in the entities of the knowledge graphs and external text, while we achieve “soft” augmentation by proposing a knowledge graph enrichment and embedding framework named Edge. Given an original knowledge graph, we first generate a rich but noisy augmented graph using external texts in semantic and structural level. To distill the relevant knowledge and suppress the introduced noise, we design a graph alignment term in a shared embedding space between the original graph and augmented graph. To enhance the embedding learning on the augmented graph, we further regularize the locality relationship of target entity based on negative sampling. Experimental results on four benchmark datasets demonstrate the robustness and effectiveness of Edge in link prediction and node classification.

Conversations aimed at determining good recommendations are iterative in nature. People often express their preferences in terms of a critique of the current recommendation (e.g., “It doesn’t look good for a date”), requiring some degree of common sense for a preference to be inferred. In this work, we present a method for transforming a user critique into a positive preference (e.g., “I prefer more romantic”) in order to retrieve reviews pertaining to potentially better recommendations (e.g., “Perfect for a romantic dinner”). We leverage a large neural language model (LM) in a few-shot setting to perform critique-to-preference transformation, and we test two methods for retrieving recommendations: one that matches embeddings, and another that fine-tunes an LM for the task. We instantiate this approach in the restaurant domain and evaluate it using a new dataset of restaurant critiques. In an ablation study, we show that utilizing critique-to-preference transformation improves recommendations, and that there are at least three general cases that explain this improved performance.

With the explosive growth of livestream broadcasting, there is an urgent need for new summarization technology that enables us to create a preview of streamed content and tap into this wealth of knowledge. However, the problem is nontrivial due to the informal nature of spoken language. Further, there has been a shortage of annotated datasets that are necessary for transcript summarization. In this paper, we present StreamHover, a framework for annotating and summarizing livestream transcripts. With a total of over 500 hours of videos annotated with both extractive and abstractive summaries, our benchmark dataset is significantly larger than currently existing annotated corpora. We explore a neural extractive summarization model that leverages vector-quantized variational autoencoder to learn latent vector representations of spoken utterances and identify salient utterances from the transcripts to form summaries. We show that our model generalizes better and improves performance over strong baselines. The results of this study provide an avenue for future research to improve summarization solutions for efficient browsing of livestreams.

Despite the growth of e-commerce, brick-and-mortar stores are still the preferred destinations for many people. In this paper, we present ISA, a mobile-based intelligent shopping assistant that is designed to improve shopping experience in physical stores. ISA assists users by leveraging advanced techniques in computer vision, speech processing, and natural language processing. An in-store user only needs to take a picture or scan the barcode of the product of interest, and then the user can talk to the assistant about the product. The assistant can also guide the user through the purchase process or recommend other similar products to the user. We take a data-driven approach in building the engines of ISA’s natural language processing component, and the engines achieve good performance.

In this paper, we present the main findings and compare the results of SemEval-2020 Task 10, Emphasis Selection for Written Text in Visual Media. The goal of this shared task is to design automatic methods for emphasis selection, i.e. choosing candidates for emphasis in textual content to enable automated design assistance in authoring. The main focus is on short text instances for social media, with a variety of examples, from social media posts to inspirational quotes. Participants were asked to model emphasis using plain text with no additional context from the user or other design considerations. SemEval-2020 Emphasis Selection shared task attracted 197 participants in the early phase and a total of 31 teams made submissions to this task. The highest-ranked submission achieved 0.823 Matchm score. The analysis of systems submitted to the task indicates that BERT and RoBERTa were the most common choice of pre-trained models used, and part of speech tag (POS) was the most useful feature. Full results can be found on the task’s website.

In this paper, we aim to learn associations between visual attributes of fonts and the verbal context of the texts they are typically applied to. Compared to related work leveraging the surrounding visual context, we choose to focus only on the input text, which can enable new applications for which the text is the only visual element in the document. We introduce a new dataset, containing examples of different topics in social media posts and ads, labeled through crowd-sourcing. Due to the subjective nature of the task, multiple fonts might be perceived as acceptable for an input text, which makes this problem challenging. To this end, we investigate different end-to-end models to learn label distributions on crowd-sourced data, to capture inter-subjectivity across all annotations.

In visual communication, text emphasis is used to increase the comprehension of written text to convey the author’s intent. We study the problem of emphasis selection, i.e. choosing candidates for emphasis in short written text, to enable automated design assistance in authoring. Without knowing the author’s intent and only considering the input text, multiple emphasis selections are valid. We propose a model that employs end-to-end label distribution learning (LDL) on crowd-sourced data and predicts a selection distribution, capturing the inter-subjectivity (common-sense) in the audience as well as the ambiguity of the input. We compare the model with several baselines in which the problem is transformed to single-label learning by mapping label distributions to absolute labels via majority voting.

In this paper, we report on the results of the TL;DR challenge, discussing an extensive manual evaluation of the expected properties of a good summary based on analyzing the comments provided by human annotators.

When evaluating a potential product purchase, customers may have many questions in mind. They want to get adequate information to determine whether the product of interest is worth their money. In this paper we present a simple deep learning model for answering questions regarding product facts and specifications. Given a question and a product specification, the model outputs a score indicating their relevance. To train and evaluate our proposed model, we collected a dataset of 7,119 questions that are related to 153 different products. Experimental results demonstrate that –despite its simplicity– the performance of our model is shown to be comparable to a more complex state-of-the-art baseline.

The TL;DR challenge fosters research in abstractive summarization of informal text, the largest and fastest-growing source of textual data on the web, which has been overlooked by summarization research so far. The challenge owes its name to the frequent practice of social media users to supplement long posts with a “TL;DR”—for “too long; didn’t read”—followed by a short summary as a courtesy to those who would otherwise reply with the exact same abbreviation to indicate they did not care to read a post for its apparent length. Posts featuring TL;DR summaries form an excellent ground truth for summarization, and by tapping into this resource for the first time, we have mined millions of training examples from social media, opening the door to all kinds of generative models.