Currently, learning better unsupervised sentence representations is the pursuit of many natural language processing communities. Lots of approaches based on pre-trained language models (PLMs) and contrastive learning have achieved promising results on this task. Experimentally, we observe that the over-smoothing problem reduces the capacity of these powerful PLMs, leading to sub-optimal sentence representations. In this paper, we present a Simple method named Self-Contrastive Learning (SSCL) to alleviate this issue, which samples negatives from PLMs intermediate layers, improving the quality of the sentence representation. Our proposed method is quite simple and can be easily extended to various state-of-the-art models for performance boosting, which can be seen as a plug-and-play contrastive framework for learning unsupervised sentence representation. Extensive results prove that SSCL brings the superior performance improvements of different strong baselines (e.g., BERT and SimCSE) on Semantic Textual Similarity and Transfer datasets

To present, multilingual language models trained using various pre-training tasks like mask language modeling (MLM) have yielded encouraging results on a wide range of downstream tasks. Despite the promising performances, structural knowledge in cross-lingual corpus is less explored in current works, leading to the semantic misalignment. In this paper, we propose a new pre-training task named Structural Contrast Pretraining (SCP) to align the structural words in a parallel sentence, enhancing the models’ ability to comprehend cross-lingual representations. Concretely, each structural word in source and target languages is regarded as a positive pair in SCP. Since contrastive learning compares positive and negative pairs, an increase in the frequency of negative pairings could enhance the performance of the resulting model. Therefore, we further propose Cross-lingual Momentum Contrast (CL-MoCo) to increase the number of negative pairs by maintaining a large size of the queue. CL-MoCo extends the original Moco approach into cross-lingual training and jointly optimizes the source-to-target language and target-to-source language representations, resulting in a more suitable encoder for cross-lingual transfer. We conduct extensive experiments to validate the proposed approach on three cross-lingual tasks across five datasets such as MLQA, WikiAnn, etc, and results prove the effectiveness of our method.

Large-scale cross-lingual pre-trained language models (xPLMs) have shown effective in cross-lingual sequence labeling tasks (xSL), such as machine reading comprehension (xMRC) by transferring knowledge from a high-resource language to low-resource languages. Despite the great success, we draw an empirical observation that there is an training objective gap between pre-training and fine-tuning stages: e.g., mask language modeling objective requires local understanding of the masked token and the span-extraction objective requires understanding and reasoning of the global input passage/paragraph and question, leading to the discrepancy between pre-training and xMRC. In this paper, we first design a pre-training task tailored for xSL named Cross-lingual Language Informative Span Masking (CLISM) to eliminate the objective gap in a self-supervised manner. Second, we present ContrAstive-Consistency Regularization (CACR), which utilizes contrastive learning to encourage the consistency between representations of input parallel sequences via unsupervised cross-lingual instance-wise training signals during pre-training. By these means, our methods not only bridge the gap between pretrain-finetune, but also enhance PLMs to better capture the alignment between different languages. Extensive experiments prove that our method achieves clearly superior results on multiple xSL benchmarks with limited pre-training data. Our methods also surpass the previous state-of-the-art methods by a large margin in few-shot data setting, where only a few hundred training examples are available.

Despite the great success of spoken language understanding (SLU) in high-resource languages, it remains challenging in low-resource languages mainly due to the lack of labeled training data. The recent multilingual code-switching approach achieves better alignments of model representations across languages by constructing a mixed-language context in zero-shot cross-lingual SLU. However, current code-switching methods are limited to implicit alignment and disregard the inherent semantic structure in SLU, i.e., the hierarchical inclusion of utterances, slots and words. In this paper, we propose to model the utterance-slot-word structure by a multi-level contrastive learning framework at the utterance, slot and word levels to facilitate explicit alignment. Novel code-switching schemes are introduced to generate hard negative examples for our contrastive learning framework. Furthermore, we develop a label-aware joint model leveraging label semantics to enhance the implicit alignment and feed to contrastive learning. Our experimental results show that our proposed methods significantly improve the performance compared with the strong baselines on two zero-shot cross-lingual SLU benchmark datasets.

Recent multilingual pre-trained models have shown better performance in various multilingual tasks. However, these models perform poorly on multilingual retrieval tasks due to lacking multilingual training data. In this paper, we propose to mine and generate self-supervised training data based on a large-scale unlabeled corpus. We carefully design a mining method which combines the sparse and dense models to mine the relevance of unlabeled queries and passages. And we introduce a query generator to generate more queries in target languages for unlabeled passages. Through extensive experiments on Mr. TYDI dataset and an industrial dataset from a commercial search engine, we demonstrate that our method performs better than baselines based on various pre-trained multilingual models. Our method even achieves on-par performance with the supervised method on the latter dataset.

Procedural text understanding aims at tracking the states (e.g., create, move, destroy) and locations of the entities mentioned in a given paragraph. To effectively track the states and locations, it is essential to capture the rich semantic relations between entities, actions, and locations in the paragraph. Although recent works have achieved substantial progress, most of them focus on leveraging the inherent constraints or incorporating external knowledge for state prediction. The rich semantic relations in the given paragraph are largely overlooked. In this paper, we propose a novel approach (REAL) to procedural text understanding, where we build a general framework to systematically model the entity-entity, entity-action, and entity-location relations using a graph neural network. We further develop algorithms for graph construction, representation learning, and state and location tracking. We evaluate the proposed approach on two benchmark datasets, ProPara, and Recipes. The experimental results show that our method outperforms strong baselines by a large margin, i.e., 5.0% on ProPara and 3.2% on Recipes, illustrating the utility of semantic relations and the effectiveness of the graph-based reasoning model.

Lack of training data presents a grand challenge to scaling out spoken language understanding (SLU) to low-resource languages. Although various data augmentation approaches have been proposed to synthesize training data in low-resource target languages, the augmented data sets are often noisy, and thus impede the performance of SLU models. In this paper we focus on mitigating noise in augmented data. We develop a denoising training approach. Multiple models are trained with data produced by various augmented methods. Those models provide supervision signals to each other. The experimental results show that our method outperforms the existing state of the art by 3.05 and 4.24 percentage points on two benchmark datasets, respectively. The code will be made open sourced on github.

The abundant semi-structured data on the Web, such as HTML-based tables and lists, provide commercial search engines a rich information source for question answering (QA). Different from plain text passages in Web documents, Web tables and lists have inherent structures, which carry semantic correlations among various elements in tables and lists. Many existing studies treat tables and lists as flat documents with pieces of text and do not make good use of semantic information hidden in structures. In this paper, we propose a novel graph representation of Web tables and lists based on a systematic categorization of the components in semi-structured data as well as their relations. We also develop pre-training and reasoning techniques on the graph model for the QA task. Extensive experiments on several real datasets collected from a commercial engine verify the effectiveness of our approach. Our method improves F1 score by 3.90 points over the state-of-the-art baselines.

Cross-lingual Machine Reading Comprehension (CLMRC) remains a challenging problem due to the lack of large-scale annotated datasets in low-source languages, such as Arabic, Hindi, and Vietnamese. Many previous approaches use translation data by translating from a rich-source language, such as English, to low-source languages as auxiliary supervision. However, how to effectively leverage translation data and reduce the impact of noise introduced by translation remains onerous. In this paper, we tackle this challenge and enhance the cross-lingual transferring performance by a novel augmentation approach named Language Branch Machine Reading Comprehension (LBMRC). A language branch is a group of passages in one single language paired with questions in all target languages. We train multiple machine reading comprehension (MRC) models proficient in individual language based on LBMRC. Then, we devise a multilingual distillation approach to amalgamate knowledge from multiple language branch models to a single model for all target languages. Combining the LBMRC and multilingual distillation can be more robust to the data noises, therefore, improving the model’s cross-lingual ability. Meanwhile, the produced single multilingual model can apply to all target languages, which saves the cost of training, inference, and maintenance for multiple models. Extensive experiments on two CLMRC benchmarks clearly show the effectiveness of our proposed method.

Consumers dissatisfied with the normal dispute resolution process provided by an e-commerce company’s customer service agents have the option of escalating their complaints by filing grievances with a government authority. This paper tackles the challenge of monitoring ongoing text chat dialogues to identify cases where the customer expresses such an intent, providing triage and prioritization for a separate pool of specialized agents specially trained to handle more complex situations. We describe a hybrid model that tackles this challenge by integrating recurrent neural networks with manually-engineered features. Experiments show that both components are complementary and contribute to overall recall, outperforming competitive baselines. A trial online deployment of our model demonstrates its business value in improving customer service.