Large language models (LLMs) are capable of successfully performing many language processing tasks zero-shot (without training data). If zero-shot LLMs can also reliably classify and explain social phenomena like persuasiveness and political ideology, then LLMs could augment the computational social science (CSS) pipeline in important ways. This work provides a road map for using LLMs as CSS tools. Towards this end, we contribute a set of prompting best practices and an extensive evaluation pipeline to measure the zero-shot performance of 13 language models on 25 representative English CSS benchmarks. On taxonomic labeling tasks (classification), LLMs fail to outperform the best fine-tuned models but still achieve fair levels of agreement with humans. On free-form coding tasks (generation), LLMs produce explanations that often exceed the quality of crowdworkers’ gold references. We conclude that the performance of today’s LLMs can augment the CSS research pipeline in two ways: (1) serving as zero-shot data annotators on human annotation teams, and (2) bootstrapping challenging creative generation tasks (e.g., explaining the underlying attributes of a text). In summary, LLMs are posed to meaningfully participate in social science analysis in partnership with humans.

Recent abstractive conversation summarization systems generally rely on large-scale datasets with annotated summaries. However, collecting and annotating these conversations can be a time-consuming and labor-intensive task. To address this issue, in this work, we present a sub-structure level compositional data augmentation method, Compo, for generating diverse and high-quality pairs of conversations and summaries. Specifically, Compo first extracts conversation structures like topic splits and action triples as basic units. Then we organize these semantically meaningful conversation snippets compositionally to create new training instances. Additionally, we explore noise-tolerant settings in both self-training and joint-training paradigms to make the most of these augmented samples. Our experiments on benchmark datasets, SAMSum and DialogSum, show that Compo substantially outperforms prior baseline methods by achieving a nearly 10% increase of ROUGE scores with limited data. Code is available at https://github.com/ozyyshr/Compo.

Generating coherent conversation is an important and challenging long text generation task, as it has various applications such as daily entertainment, children education or building conversational AI to facilitate human-computer interaction. However, current generation models often fail to effectively utilize rich linguistic and world knowledge to generate conversations just like human. In this work, we introduce a novel conversation generation framework to effectively incorporate human knowledge and conversation structures with both controllability and interpretability for better conversation generation. Specifically, we first generate the prototype conversations from short descriptions. We then gradually and strategically incorporate different levels of conversation structures including the action triples, dialogue acts and discourse relations via diffusion models to directly edit the prototype conversations. We demonstrate the effectiveness of our framework through experiments on two datasets by comparing our method with the state-of-the-art baseline models.

Abstractive dialogue summarization has received increasing attention recently. Despite the fact that most of the current dialogue summarization systems are trained to maximize the likelihood of human-written summaries and have achieved significant results, there is still a huge gap in generating high-quality summaries as determined by humans, such as coherence and faithfulness, partly due to the misalignment in maximizing a single human-written summary. To this end, we propose to incorporate different levels of human feedback into the training process. This will enable us to guide the models to capture the behaviors humans care about for summaries. Specifically, we ask humans to highlight the salient information to be included in summaries to provide the local feedback, and to make overall comparisons among summaries in terms of coherence, accuracy, coverage, concise and overall quality, as the global feedback. We then combine both local and global feedback to fine-tune the dialog summarization policy with Reinforcement Learning. Experiments conducted on multiple datasets demonstrate the effectiveness and generalization of our methods over the state-of-the-art supervised baselines, especially in terms of human judgments.

Nowadays, many hate speech detectors are built to automatically detect hateful content. However, their training sets are sometimes skewed towards certain stereotypes (e.g., race or religion-related). As a result, the detectors are prone to depend on some shortcuts for predictions. Previous works mainly focus on token-level analysis and heavily rely on human experts’ annotations to identify spurious correlations, which is not only costly but also incapable of discovering higher-level artifacts. In this work, we use grammar induction to find grammar patterns for hate speech and analyze this phenomenon from a causal perspective. Concretely, we categorize and verify different biases based on their spuriousness and influence on the model prediction. Then, we propose two mitigation approaches including Multi-Task Intervention and Data-Specific Intervention based on these confounders. Experiments conducted on 9 hate speech datasets demonstrate the effectiveness of our approaches.

Spurred by advancements in scale, large language models (LLMs) have demonstrated the ability to perform a variety of natural language processing (NLP) tasks zero-shot—i.e., without adaptation on downstream data. Recently, the debut of ChatGPT has drawn a great deal of attention from the natural language processing (NLP) community due to the fact that it can generate high-quality responses to human input and self-correct previous mistakes based on subsequent conversations. However, it is not yet known whether ChatGPT can serve as a generalist model that can perform many NLP tasks zero-shot. In this work, we empirically analyze the zero-shot learning ability of ChatGPT by evaluating it on 20 popular NLP datasets covering 7 representative task categories. With extensive empirical studies, we demonstrate both the effectiveness and limitations of the current version of ChatGPT. We find that ChatGPT performs well on many tasks favoring reasoning capabilities (e.g., arithmetic reasoning) while it still faces challenges when solving specific tasks such as sequence tagging. We additionally provide in-depth analysis through qualitative case studies.

Diffusion models that are based on iterative denoising have been recently proposed and leveraged in various generation tasks like image generation. Whereas, as a way inherently built for continuous data, existing diffusion models still have some limitations in modeling discrete data, e.g., languages. For example, the generally used Gaussian noise can not handle the discrete corruption well, and the objectives in continuous spaces fail to be stable for textual data in the diffusion process especially when the dimension is high. To alleviate these issues, we introduce a novel diffusion model for language modeling, Masked-Diffuse LM, with lower training cost and better performances, inspired by linguistic features in languages. Specifically, we design a linguistic-informed forward process which adds corruptions to the text through strategically soft-masking to better noise the textual data. Also, we directly predict the categorical distribution with cross-entropy loss function in every diffusion step to connect the continuous space and discrete space in a more efficient and straightforward way. Through experiments on 5 controlled generation tasks, we demonstrate that our Masked-Diffuse LM can achieve better generation quality than the state-of-the-art diffusion models with better efficiency.

Large language models (LLMs) have achieved significant progress from pre-training on and memorizing a wide range of textual data, however, this process might suffer from privacy issues and violations of data protection regulations. As a result, the ability to easily remove data related to individual users from such models while not deteriorating their predictive quality after the removal becomes increasingly important. To address these issues, in this work, we propose an efficient unlearning framework that could efficiently update LLMs without having to retrain the whole model after data removals, by introducing lightweight unlearning layers learned with a selective teacher-student objective into the transformers. In addition, we introduce a fusion mechanism to effectively combine different unlearning layers that learns to forget different sets of data to handle a sequence of forgetting operations. Experiments on classification and generation tasks demonstrate the effectiveness of our proposed methods compared to the state-of-the-art baselines.

NLP has achieved great progress in the past decade through the use of neural models and large labeled datasets. The dependence on abundant data prevents NLP models from being applied to low-resource settings or novel tasks where significant time, money, or expertise is required to label massive amounts of textual data. Recently, data augmentation methods have been explored as a means of improving data efficiency in NLP. To date, there has been no systematic empirical overview of data augmentation for NLP in the limited labeled data setting, making it difficult to understand which methods work in which settings. In this paper, we provide an empirical survey of recent progress on data augmentation for NLP in the limited labeled data setting, summarizing the landscape of methods (including token-level augmentations, sentence-level augmentations, adversarial augmentations, and hidden-space augmentations) and carrying out experiments on 11 datasets covering topics/news classification, inference tasks, paraphrasing tasks, and single-sentence tasks. Based on the results, we draw several conclusions to help practitioners choose appropriate augmentations in different settings and discuss the current challenges and future directions for limited data learning in NLP.

English Natural Language Understanding (NLU) systems have achieved great performances and even outperformed humans on benchmarks like GLUE and SuperGLUE. However, these benchmarks contain only textbook Standard American English (SAE). Other dialects have been largely overlooked in the NLP community. This leads to biased and inequitable NLU systems that serve only a sub-population of speakers. To understand disparities in current models and to facilitate more dialect-competent NLU systems, we introduce the VernAcular Language Understanding Evaluation (VALUE) benchmark, a challenging variant of GLUE that we created with a set of lexical and morphosyntactic transformation rules. In this initial release (V.1), we construct rules for 11 features of African American Vernacular English (AAVE), and we recruit fluent AAVE speakers to validate each feature transformation via linguistic acceptability judgments in a participatory design manner. Experiments show that these new dialectal features can lead to a drop in model performance.

Pre-trained language models have shown impressive performance on a variety of tasks and domains. Previous research on financial language models usually employs a generic training scheme to train standard model architectures, without completely leveraging the richness of the financial data. We propose a novel domain specific Financial LANGuage model (FLANG) which uses financial keywords and phrases for better masking, together with span boundary objective and in-filing objective. Additionally, the evaluation benchmarks in the field have been limited. To this end, we contribute the Financial Language Understanding Evaluation (FLUE), an open-source comprehensive suite of benchmarks for the financial domain. These include new benchmarks across 5 NLP tasks in financial domain as well as common benchmarks used in the previous research. Experiments on these benchmarks suggest that our model outperforms those in prior literature on a variety of NLP tasks. Our models, code and benchmark data will be made publicly available on Github and Huggingface.

Named Entity Recognition (NER) systems often demonstrate great performance on in-distribution data, but perform poorly on examples drawn from a shifted distribution. One way to evaluate the generalization ability of NER models is to use adversarial examples, on which the specific variations associated with named entities are rarely considered. To this end, we propose leveraging expert-guided heuristics to change the entity tokens and their surrounding contexts thereby altering their entity types as adversarial attacks. Using expert-guided heuristics, we augmented the CoNLL 2003 test set and manually annotated it to construct a high-quality challenging set. We found that state-of-the-art NER systems trained on CoNLL 2003 training data drop performance dramatically on our challenging set. By training on adversarial augmented training examples and using mixup for regularization, we were able to significantly improve the performance on the challenging set as well as improve out-of-domain generalization which we evaluated by using OntoNotes data. We have publicly released our dataset and code at https://github.com/GT-SALT/Guided-Adversarial-Augmentation.

Automatic email to-do item generation is the task of generating to-do items from a given email to help people overview emails and schedule daily work. Different from prior research on email summarization, to-do item generation focuses on generating action mentions to provide more structured summaries of email text. Prior work either requires large amount of annotation for key sentences with potential actions or fails to pay attention to nuanced actions from these unstructured emails, and thus often lead to unfaithful summaries. To fill these gaps, we propose a simple and effective learning to highlight and summarize framework (LHS) to learn to identify the most salient text and actions, and incorporate these structured representations to generate more faithful to-do items. Experiments show that our LHS model outperforms the baselines and achieves the state-of-the-art performance in terms of both quantitative evaluation and human judgement. We also discussed specific challenges that current models faced with email to-do summarization.

Fine-tuning large pre-trained models with task-specific data has achieved great success in NLP. However, it has been demonstrated that the majority of information within the self-attention networks is redundant and not utilized effectively during the fine-tuning stage. This leads to inferior results when generalizing the obtained models to out-of-domain distributions. To this end, we propose a simple yet effective data augmentation technique, HiddenCut, to better regularize the model and encourage it to learn more generalizable features. Specifically, contiguous spans within the hidden space are dynamically and strategically dropped during training. Experiments show that our HiddenCut method outperforms the state-of-the-art augmentation methods on the GLUE benchmark, and consistently exhibits superior generalization performances on out-of-distribution and challenging counterexamples. We have publicly released our code at https://github.com/GT-SALT/HiddenCut.

Abstractive conversation summarization has received much attention recently. However, these generated summaries often suffer from insufficient, redundant, or incorrect content, largely due to the unstructured and complex characteristics of human-human interactions. To this end, we propose to explicitly model the rich structures in conversations for more precise and accurate conversation summarization, by first incorporating discourse relations between utterances and action triples (“who-doing-what”) in utterances through structured graphs to better encode conversations, and then designing a multi-granularity decoder to generate summaries by combining all levels of information. Experiments show that our proposed models outperform state-of-the-art methods and generalize well in other domains in terms of both automatic evaluations and human judgments. We have publicly released our code at https://github.com/GT-SALT/Structure-Aware-BART.

Continual learning has become increasingly important as it enables NLP models to constantly learn and gain knowledge over time. Previous continual learning methods are mainly designed to preserve knowledge from previous tasks, without much emphasis on how to well generalize models to new tasks. In this work, we propose an information disentanglement based regularization method for continual learning on text classification. Our proposed method first disentangles text hidden spaces into representations that are generic to all tasks and representations specific to each individual task, and further regularizes these representations differently to better constrain the knowledge required to generalize. We also introduce two simple auxiliary tasks: next sentence prediction and task-id prediction, for learning better generic and specific representation spaces. Experiments conducted on large-scale benchmarks demonstrate the effectiveness of our method in continual text classification tasks with various sequences and lengths over state-of-the-art baselines. We have publicly released our code at https://github.com/GT-SALT/IDBR.

Abstractive conversation summarization has received growing attention while most current state-of-the-art summarization models heavily rely on human-annotated summaries. To reduce the dependence on labeled summaries, in this work, we present a simple yet effective set of Conversational Data Augmentation (CODA) methods for semi-supervised abstractive conversation summarization, such as random swapping/deletion to perturb the discourse relations inside conversations, dialogue-acts-guided insertion to interrupt the development of conversations, and conditional-generation-based substitution to substitute utterances with their paraphrases generated based on the conversation context. To further utilize unlabeled conversations, we combine CODA with two-stage noisy self-training where we first pre-train the summarization model on unlabeled conversations with pseudo summaries and then fine-tune it on labeled conversations. Experiments conducted on the recent conversation summarization datasets demonstrate the effectiveness of our methods over several state-of-the-art data augmentation baselines.

This paper presents MixText, a semi-supervised learning method for text classification, which uses our newly designed data augmentation method called TMix. TMix creates a large amount of augmented training samples by interpolating text in hidden space. Moreover, we leverage recent advances in data augmentation to guess low-entropy labels for unlabeled data, hence making them as easy to use as labeled data. By mixing labeled, unlabeled and augmented data, MixText significantly outperformed current pre-trained and fined-tuned models and other state-of-the-art semi-supervised learning methods on several text classification benchmarks. The improvement is especially prominent when supervision is extremely limited. We have publicly released our code at https://github.com/GT-SALT/MixText.

Interpreting how persuasive language influences audiences has implications across many domains like advertising, argumentation, and propaganda. Persuasion relies on more than a message’s content. Arranging the order of the message itself (i.e., ordering specific rhetorical strategies) also plays an important role. To examine how strategy orderings contribute to persuasiveness, we first utilize a Variational Autoencoder model to disentangle content and rhetorical strategies in textual requests from a large-scale loan request corpus. We then visualize interplay between content and strategy through an attentional LSTM that predicts the success of textual requests. We find that specific (orderings of) strategies interact uniquely with a request’s content to impact success rate, and thus the persuasiveness of a request.

Named Entity Recognition (NER) is one of the first stages in deep language understanding yet current NER models heavily rely on human-annotated data. In this work, to alleviate the dependence on labeled data, we propose a Local Additivity based Data Augmentation (LADA) method for semi-supervised NER, in which we create virtual samples by interpolating sequences close to each other. Our approach has two variations: Intra-LADA and Inter-LADA, where Intra-LADA performs interpolations among tokens within one sentence, and Inter-LADA samples different sentences to interpolate. Through linear additions between sampled training data, LADA creates an infinite amount of labeled data and improves both entity and context learning. We further extend LADA to the semi-supervised setting by designing a novel consistency loss for unlabeled data. Experiments conducted on two NER benchmarks demonstrate the effectiveness of our methods over several strong baselines. We have publicly released our code at https://github.com/GT-SALT/LADA

Text summarization is one of the most challenging and interesting problems in NLP. Although much attention has been paid to summarizing structured text like news reports or encyclopedia articles, summarizing conversations—an essential part of human-human/machine interaction where most important pieces of information are scattered across various utterances of different speakers—remains relatively under-investigated. This work proposes a multi-view sequence-to-sequence model by first extracting conversational structures of unstructured daily chats from different views to represent conversations and then utilizing a multi-view decoder to incorporate different views to generate dialogue summaries. Experiments on a large-scale dialogue summarization corpus demonstrated that our methods significantly outperformed previous state-of-the-art models via both automatic evaluations and human judgment. We also discussed specific challenges that current approaches faced with this task. We have publicly released our code at https://github.com/GT-SALT/Multi-View-Seq2Seq.

Modeling what makes a request persuasive - eliciting the desired response from a reader - is critical to the study of propaganda, behavioral economics, and advertising. Yet current models can’t quantify the persuasiveness of requests or extract successful persuasive strategies. Building on theories of persuasion, we propose a neural network to quantify persuasiveness and identify the persuasive strategies in advocacy requests. Our semi-supervised hierarchical neural network model is supervised by the number of people persuaded to take actions and partially supervised at the sentence level with human-labeled rhetorical strategies. Our method outperforms several baselines, uncovers persuasive strategies - offering increased interpretability of persuasive speech - and has applications for other situations with document-level supervision but only partial sentence supervision.