@inproceedings{laskar-etal-2023-ai,
    title = "{AI} Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching",
    author = "Laskar, Md Tahmid Rahman  and
      Chen, Cheng  and
      Fu, Xue-yong  and
      Azizi, Mahsa  and
      Bhushan, Shashi  and
      Corston-oliver, Simon",
    editor = "Sitaram, Sunayana  and
      Beigman Klebanov, Beata  and
      Williams, Jason D",
    booktitle = "Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track)",
    month = jul,
    year = "2023",
    address = "Toronto, Canada",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/add-emnlp-2024-awards/2023.acl-industry.57/",
    doi = "10.18653/v1/2023.acl-industry.57",
    pages = "599--607"
}