@inproceedings{wang-torres-2022-helpful,
    title = "How to be Helpful on Online Support Forums?",
    author = "Wang, Zhilin  and
      Torres, Pablo E.",
    editor = "Clark, Elizabeth  and
      Brahman, Faeze  and
      Iyyer, Mohit",
    booktitle = "Proceedings of the 4th Workshop of Narrative Understanding (WNU2022)",
    month = jul,
    year = "2022",
    address = "Seattle, United States",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/add-emnlp-2024-awards/2022.wnu-1.3/",
    doi = "10.18653/v1/2022.wnu-1.3",
    pages = "20--28"
}