@inproceedings{finch-etal-2021-went,
    title = "What Went Wrong? Explaining Overall Dialogue Quality through Utterance-Level Impacts",
    author = "Finch, James D.  and
      Finch, Sarah E.  and
      Choi, Jinho D.",
    editor = "Papangelis, Alexandros  and
      Budzianowski, Pawe{\l}  and
      Liu, Bing  and
      Nouri, Elnaz  and
      Rastogi, Abhinav  and
      Chen, Yun-Nung",
    booktitle = "Proceedings of the 3rd Workshop on Natural Language Processing for Conversational AI",
    month = nov,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/add-emnlp-2024-awards/2021.nlp4convai-1.9/",
    doi = "10.18653/v1/2021.nlp4convai-1.9",
    pages = "93--101"
}