@inproceedings{bannihatti-kumar-etal-2021-supportnet,
    title = "{S}upport{N}et: Neural Networks for Summary Generation and Key Segment Extraction from Technical Support Tickets",
    author = "Bannihatti Kumar, Vinayshekhar  and
      Yarramsetty, Mohan  and
      Sun, Sharon  and
      Goel, Anukul",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 4th Workshop on e-Commerce and NLP",
    month = aug,
    year = "2021",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/add-emnlp-2024-awards/2021.ecnlp-1.20/",
    doi = "10.18653/v1/2021.ecnlp-1.20",
    pages = "164--173"
}