@inproceedings{madnani-loukina-2020-user,
    title = "User-centered {\&} Robust {NLP} {OSS}: Lessons Learned from Developing {\&} Maintaining {RSMT}ool",
    author = "Madnani, Nitin  and
      Loukina, Anastassia",
    editor = "Park, Eunjeong L.  and
      Hagiwara, Masato  and
      Milajevs, Dmitrijs  and
      Liu, Nelson F.  and
      Chauhan, Geeticka  and
      Tan, Liling",
    booktitle = "Proceedings of Second Workshop for NLP Open Source Software (NLP-OSS)",
    month = nov,
    year = "2020",
    address = "Online",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/add-emnlp-2024-awards/2020.nlposs-1.20/",
    doi = "10.18653/v1/2020.nlposs-1.20",
    pages = "141--146",
    abstract = "For the last 5 years, we have developed and maintained RSMTool {--} an open-source tool for evaluating NLP systems that automatically score written and spoken responses. RSMTool is designed to be cross-disciplinary, borrowing heavily from NLP, machine learning, and educational measurement. Its cross-disciplinary nature has required us to learn a user-centered development approach in terms of both design and implementation. We share some of these lessons in this paper."
}