@inproceedings{jia-2020-deep,
    title = "A Deep Learning System for Sentiment Analysis of Service Calls",
    author = "Jia, Yanan",
    editor = "Malmasi, Shervin  and
      Kallumadi, Surya  and
      Ueffing, Nicola  and
      Rokhlenko, Oleg  and
      Agichtein, Eugene  and
      Guy, Ido",
    booktitle = "Proceedings of the 3rd Workshop on e-Commerce and NLP",
    month = jul,
    year = "2020",
    address = "Seattle, WA, USA",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/add-emnlp-2024-awards/2020.ecnlp-1.4/",
    doi = "10.18653/v1/2020.ecnlp-1.4",
    pages = "24--34"
}