Query classification, including multiple subtasks such as intent and category prediction, is a vital part of e-commerce applications. E-commerce queries are usually short and lack context, and the information between labels cannot be used, resulting in insufficient prior information for modeling. Most existing industrial query classification methods rely on users’ posterior click behavior to construct training samples, resulting in a Matthew vicious cycle. Furthermore, the subtasks of query classification lack a unified framework, leading to low efficiency for algorithm improvement.In this paper, we propose a novel Semi-supervised Scalable Unified Framework (SSUF), containing multiple enhanced modules to unify the query classification tasks. The knowledge-enhanced module uses world knowledge to enhance query representations and solve the problem of insufficient query information. The label-enhanced module uses label semantics and semi-supervised signals to reduce the dependence on posterior labels. The structure-enhanced module enhances the label representation based on the complex label relations. Each module is highly pluggable, and input features can be added or removed as needed according to each subtask. We conduct extensive offline and online A/B experiments, and the results show that SSUF significantly outperforms the state-of-the-art models.

Continual Named Entity Recognition (CNER) is a burgeoning area, which involves updating an existing model by incorporating new entity types sequentially. Nevertheless, continual learning approaches are often severely afflicted by catastrophic forgetting. This issue is intensified in CNER due to the consolidation of old entity types from previous steps into the non-entity type at each step, leading to what is known as the semantic shift problem of the non-entity type. In this paper, we introduce a pooled feature distillation loss that skillfully navigates the trade-off between retaining knowledge of old entity types and acquiring new ones, thereby more effectively mitigating the problem of catastrophic forgetting. Additionally, we develop a confidence-based pseudo-labeling for the non-entity type, i.e., predicting entity types using the old model to handle the semantic shift of the non-entity type. Following the pseudo-labeling process, we suggest an adaptive re-weighting type-balanced learning strategy to handle the issue of biased type distribution. We carried out comprehensive experiments on ten CNER settings using three different datasets. The results illustrate that our method significantly outperforms prior state-of-the-art approaches, registering an average improvement of 6.3% and 8.0% in Micro and Macro F1 scores, respectively.