As LLMs are increasingly used in global conversational settings, concerns remain about their ability to handle complex sociocultural contexts. This study evaluates LLMs’ empathetic understanding in Korean—a high-context language—using a pragmatics-based Discourse Completion Task (DCT) focused on interpretive judgment rather than generation. We constructed a dataset varying relational hierarchy, intimacy, and emotional valence, and compared responses from proprietary and open-source LLMs to those of Korean speakers. Most LLMs showed over-empathizing tendencies and struggled with ambiguous relational cues. Neither model size nor Korean fine-tuning significantly improved performance. While humans reflected relational nuance and contextual awareness, LLMs relied on surface strategies. These findings underscore LLMs’ limits in socio-pragmatic reasoning and introduce a scalable, culturally flexible framework for evaluating socially-aware AI.

Large language models (LLMs) use pretraining to predict the subsequent word; however, their expansion requires significant computing resources. Numerous big tech companies and research institutes have developed multilingual LLMs (MLLMs) to meet current demands, overlooking less-resourced languages (LRLs). This study proposed three strategies to enhance the performance of LRLs based on the publicly available MLLMs. First, the MLLM vocabularies of LRLs were expanded to enhance expressiveness. Second, bilingual data were used for pretraining to align the high- and less-resourced languages. Third, a high-quality small-scale instruction dataset was constructed and instruction-tuning was performed to augment the LRL. The experiments employed the Llama2 model and Korean was used as the LRL, which was quantitatively evaluated against other developed LLMs across eight tasks. Furthermore, a qualitative assessment was performed based on human evaluation and GPT4. Experimental results showed that our proposed Bllossom model exhibited superior performance in qualitative analyses compared to previously proposed Korean monolingual models.