@inproceedings{gururaja-etal-2025-beyond,
    title = "Beyond Text: Characterizing Domain Expert Needs in Document Research",
    author = "Gururaja, Sireesh  and
      Gandhi, Nupoor  and
      Milbauer, Jeremiah  and
      Strubell, Emma",
    editor = "Che, Wanxiang  and
      Nabende, Joyce  and
      Shutova, Ekaterina  and
      Pilehvar, Mohammad Taher",
    booktitle = "Findings of the Association for Computational Linguistics: ACL 2025",
    month = jul,
    year = "2025",
    address = "Vienna, Austria",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/acl25-workshop-ingestion/2025.findings-acl.244/",
    pages = "4732--4745",
    ISBN = "979-8-89176-256-5",
    abstract = "Working with documents is a key part of almost any knowledge work, from contextualizing research in a literature review to reviewing legal precedent. Recently, as their capabilities have expanded, primarily text-based NLP systems have often been billed as able to assist or even automate this kind of work. But to what extent are these systems able to model these tasks as experts conceptualize and perform them now? In this study, we interview sixteen domain experts across two domains to understand their processes of document research, and compare it to the current state of NLP systems. We find that our participants processes are idiosyncratic, iterative, and rely extensively on the social context of a document in addition its content, and that approaches in NLP and adjacent fields that explicitly center the document as an object, rather than as merely a container for text, tend to better reflect our participants' priorities. We call on the NLP community to more carefully consider the role of the document in building useful tools that are accessible, personalizable, iterative, and socially aware."
}