Hallucination, a phenomenon where large language models (LLMs) produce output that is factually incorrect or unrelated to the input, is a major challenge for LLM applications that require accuracy and dependability. In this paper, we introduce a reliable and high-speed production system aimed at detecting and rectifying the hallucination issue within LLMs. Our system encompasses named entity recognition (NER), natural language inference (NLI), span-based detection (SBD), and an intricate decision tree-based process to reliably detect a wide range of hallucinations in LLM responses. Furthermore, we have crafted a rewriting mechanism that maintains an optimal mix of precision, response time, and cost-effectiveness. We detail the core elements of our framework and underscore the paramount challenges tied to response time, availability, and performance metrics, which are crucial for real-world deployment of these technologies. Our extensive evaluation, utilizing offline data and live production traffic, confirms the efficacy of our proposed framework and service.

This paper presents Z-Code++, a new pre-trained language model optimized for abstractive text summarization. The model extends the state-of-the-art encoder-decoder model using three techniques. First, we use a two-phase pre-training to improve the model’s performance on low-resource summarization tasks. The model is first pre-trained using text corpora for language understanding, then is continually pre-trained on summarization corpora for grounded text generation. Second, we replace self-attention layers in the encoder with disentangled attention layers, where each word is represented using two vectors that encode its content and position, respectively. Third, we use fusion-in-encoder, a simple yet effective method of encoding long sequences in a hierarchical manner. Z-Code++ createsa new state-of-the-art on 9 of 13 text summarization tasks across 5 languages. Our model is parameter-efficient in that it outperforms the 600x larger PaLM540B on XSum, and the finetuned 200x larger GPT3175B on SAMSum. In zero-shot and few-shot settings, our model substantially outperforms the competing models.

We propose to generalize language models for conversational speech recognition to allow them to operate across utterance boundaries and speaker changes, thereby capturing conversation-level phenomena such as adjacency pairs, lexical entrainment, and topical coherence. The model consists of a long-short-term memory (LSTM) recurrent network that reads the entire word-level history of a conversation, as well as information about turn taking and speaker overlap, in order to predict each next word. The model is applied in a rescoring framework, where the word history prior to the current utterance is approximated with preliminary recognition results. In experiments in the conversational telephone speech domain (Switchboard) we find that such a model gives substantial perplexity reductions over a standard LSTM-LM with utterance scope, as well as improvements in word error rate.