We present the first systematic evaluation examining format bias in performance of large language models (LLMs). Our approach distinguishes between two categories of an evaluation metric under format constraints to reliably and accurately assess performance: one measures performance when format constraints are adhered to, while the other evaluates performance regardless of constraint adherence. We then define a metric for measuring the format bias of LLMs and establish effective strategies to reduce it. Subsequently, we present our empirical format bias evaluation spanning four commonly used categories—multiple-choice question-answer, wrapping, list, and mapping—covering 15 widely-used formats. Our evaluation on eight generation tasks uncovers significant format bias across state-of-the-art LLMs. We further discover that improving the format-instruction following capabilities of LLMs across formats potentially reduces format bias. Based on our evaluation findings, we study prompting and fine-tuning with synthesized format data techniques to mitigate format bias. Our methods successfully reduce the variance in ChatGPT’s performance among wrapping formats from 235.33 to 0.71 (%^2)

We present Multi-expert Prompting, a novel enhancement of ExpertPrompting (Xu et al., 2023), designed to improve the large language model (LLM) generation. Specifically, it guides an LLM to fulfill an input instruction by simulating multiple experts, aggregating their responses, and selecting the best among individual and aggregated responses. This process is performed in a single chain of thoughts through our seven carefully designed subtasks derived from the Nominal Group Technique (Ven and Delbecq, 1974), a well-established decision-making framework. Our evaluations demonstrate that Multi-expert Prompting significantly outperforms ExpertPrompting and comparable baselines in enhancing the truthfulness, factuality, informativeness, and usefulness of responses while reducing toxicity and hurtfulness. It further achieves state-of-the-art truthfulness by outperforming the best baseline by 8.69% with ChatGPT. Multi-expert Prompting is efficient, explainable, and highly adaptable to diverse scenarios, eliminating the need for manual prompt construction.