@inproceedings{huang-etal-2025-crmarena,
    title = "{CRMA}rena: Understanding the Capacity of {LLM} Agents to Perform Professional {CRM} Tasks in Realistic Environments",
    author = "Huang, Kung-Hsiang  and
      Prabhakar, Akshara  and
      Dhawan, Sidharth  and
      Mao, Yixin  and
      Wang, Huan  and
      Savarese, Silvio  and
      Xiong, Caiming  and
      Laban, Philippe  and
      Wu, Chien-Sheng",
    editor = "Chiruzzo, Luis  and
      Ritter, Alan  and
      Wang, Lu",
    booktitle = "Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers)",
    month = apr,
    year = "2025",
    address = "Albuquerque, New Mexico",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/Ingest-2025-COMPUTEL/2025.naacl-long.194/",
    pages = "3830--3850",
    ISBN = "979-8-89176-189-6"
}