@inproceedings{manderscheid-lee-2023-predicting,
    title = "Predicting Customer Satisfaction with Soft Labels for Ordinal Classification",
    author = "Manderscheid, Etienne  and
      Lee, Matthias",
    editor = "Sitaram, Sunayana  and
      Beigman Klebanov, Beata  and
      Williams, Jason D",
    booktitle = "Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track)",
    month = jul,
    year = "2023",
    address = "Toronto, Canada",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/Ingest-2025-COMPUTEL/2023.acl-industry.62/",
    doi = "10.18653/v1/2023.acl-industry.62",
    pages = "652--659"
}