Sushrita Rakshit


2025

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Causally Modeling the Linguistic and Social Factors that Predict Email Response
Yinuo Xu | Hong Chen | Sushrita Rakshit | Aparna Ananthasubramaniam | Omkar Yadav | Mingqian Zheng | Michael Jiang | Lechen Zhang | Bowen Yi | Kenan Alkiek | Abraham Israeli | Bangzhao Shu | Hua Shen | Jiaxin Pei | Haotian Zhang | Miriam Schirmer | David Jurgens
Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers)

Email is a vital conduit for human communication across businesses, organizations, and broader societal contexts. In this study, we aim to model the intents, expectations, and responsiveness in email exchanges. To this end, we release SIZZLER, a new dataset containing 1800 emails annotated with nuanced types of intents and expectations. We benchmark models ranging from feature-based logistic regression to zero-shot prompting of large language models. Leveraging the predictive model for intent, expectations, and 14 other features, we analyze 11.3M emails from GMANE to study how linguistic and social factors influence the conversational dynamics in email exchanges. Through our causal analysis, we find that the email response rates are influenced by social status, argumentation, and in certain limited contexts, the strength of social connection.

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KODIS: A Multicultural Dispute Resolution Dialogue Corpus
James Anthony Hale | Sushrita Rakshit | Kushal Chawla | Jeanne M Brett | Jonathan Gratch
Proceedings of the 2025 Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics: Human Language Technologies (Volume 1: Long Papers)