Workflows play a crucial role in enhancing enterprise efficiency by orchestrating complex processes with multiple tools or components. However, hand-crafted workflow construction requires expert knowledge, presenting significant technical barriers. Recent advancements in Large Language Models (LLMs) have improved the generation of workflows from natural language instructions (aka NL2Workflow), yet existing single LLM agent-based methods face performance degradation on complex tasks due to the need for specialized knowledge and the strain of task-switching. To tackle these challenges, we propose WorkTeam, a multi-agent NL2Workflow framework comprising a supervisor, orchestrator, and filler agent, each with distinct roles that collaboratively enhance the conversion process. As there are currently no publicly available NL2Workflow benchmarks, we also introduce the HW-NL2Workflow dataset, which includes 3,695 real-world business samples for training and evaluation. Experimental results show that our approach significantly increases the success rate of workflow construction, providing a novel and effective solution for enterprise NL2Workflow services.

A Large Language Model (LLM) tends to generate inconsistent and sometimes contradictory outputs when presented with a prompt that has equivalent semantics but is expressed differently from the original prompt. To achieve semantic consistency of an LLM, one of the key approaches is to finetune the model with prompt-output pairs with semantically equivalent meanings. Despite its effectiveness, a data-driven finetuning method incurs substantial computation costs in data preparation and model optimization. In this regime, an LLM is treated as a “black box”, restricting our ability to gain deeper insights into its internal mechanism. In this paper, we are motivated to enhance the semantic consistency of LLMs through a more interpretable method (i.e., model editing) to this end. We first identify the model components (i.e., attention heads) that have a key impact on the semantic consistency of an LLM. We subsequently inject biases into the output of these model components along the semantic-consistency activation direction. It is noteworthy that these modifications are cost-effective, without reliance on mass manipulations of the original model parameters. Through comprehensive experiments on the constructed NLU and open-source NLG datasets, our method demonstrates significant improvements in the semantic consistency and task performance of LLMs. Additionally, our method exhibits promising generalization capabilities by performing well on tasks beyond the primary tasks.

Contextual information, including the sentences in the same document and in other documents of the dataset, plays a crucial role in improving the accuracy of document-level ASR Error Correction (AEC), while most previous works ignore this. In this paper, we propose a context-aware method that utilizes a k-Nearest Neighbors (kNN) approach to enhance the AEC model by retrieving a datastore containing contextual information. We conduct experiments on two English and two Chinese datasets, and the results demonstrate that our proposed model can effectively utilize contextual information to improve document-level AEC. Furthermore, the context information from the whole dataset provides even better results.

With the wide use of automatic speech recognition(ASR) systems, researchers pay more attention to the ASR error correction task to improve the quality of recognition results. In particular, ASR in bilingual or multilingual settings, namely code-switching ASR, has greater challenges and research value. In this paper, we first present code-switching ASR correction datasets obtained from solid ASR systems and automatic annotators. The datasets contain Chinese-English code-switching dialogues of bilingual speakers in Singapore, Malaysia, and Hong Kong. Based on this task, we propose a controllable iterative (CI) data augmentation method for improving the performance of mainstream ASR error correction systems. With a small amount of training data, our proposed method has the ability to iteratively produce abundant pseudo parallel data from the monolingual corpus for Chinese-English code-switching ASR correction. Results of experiments show that our method achieves the best performance compared with the rule-based, back-translation-based data augmentation methods and large language model ChatGPT.