@inproceedings{zhao-etal-2024-slide,
    title = "{SLIDE}: A Framework Integrating Small and Large Language Models for Open-Domain Dialogues Evaluation",
    author = "Zhao, Kun  and
      Yang, Bohao  and
      Tang, Chen  and
      Lin, Chenghua  and
      Zhan, Liang",
    editor = "Ku, Lun-Wei  and
      Martins, Andre  and
      Srikumar, Vivek",
    booktitle = "Findings of the Association for Computational Linguistics: ACL 2024",
    month = aug,
    year = "2024",
    address = "Bangkok, Thailand",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/Author-page-Marten-During-lu/2024.findings-acl.911/",
    doi = "10.18653/v1/2024.findings-acl.911",
    pages = "15421--15435",
    abstract = "The long-standing one-to-many problem of gold standard responses in open-domain dialogue systems presents challenges for automatic evaluation metrics. Though prior works have demonstrated some success by applying powerful Large Language Models (LLMs), existing approaches still struggle with the one-to-many problem, and exhibit subpar performance in domain-specific scenarios. We assume the commonsense reasoning biases within LLMs may hinder their performance in domain-specific evaluations. To address both issues, we propose a novel framework SLIDE (Small and Large Integrated for Dialogue Evaluation), that leverages both a small, specialised model (SLM), and LLMs for the evaluation of open domain dialogues. Our approach introduces several techniques: (1) Contrastive learning to differentiate between robust and non-robust response embeddings; (2) A novel metric for semantic sensitivity that combines embedding cosine distances with similarity learned through neural networks, and (3) A strategy for incorporating the evaluation results from both the SLM and LLMs. Our empirical results demonstrate that our approach achieves state-of-the-art performance in both the classification and evaluation tasks, and additionally the SLIDE evaluator exhibits better correlation with human judgements. Our code is available at https://github.com/hegehongcha/SLIDE-ACL2024."
}