@inproceedings{chen-etal-2024-optimizing,
    title = "Optimizing Entity Resolution in Voice Interfaces: An {ASR}-Aware Entity Reference Expansion Approach",
    author = "Chen, Jiangning  and
      Zhang, Ziyun  and
      Hu, Qianli",
    editor = "Dernoncourt, Franck  and
      Preo{\c{t}}iuc-Pietro, Daniel  and
      Shimorina, Anastasia",
    booktitle = "Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: Industry Track",
    month = nov,
    year = "2024",
    address = "Miami, Florida, US",
    publisher = "Association for Computational Linguistics",
    url = "https://preview.aclanthology.org/Add-Cong-Liu-Florida-Atlantic-University-author-id/2024.emnlp-industry.1/",
    doi = "10.18653/v1/2024.emnlp-industry.1",
    pages = "1--7",
    abstract = "This paper tackles the challenges presented by Automatic Speech Recognition (ASR) errors in voice-based dialog systems, specifically, their adverse impact on Entity Resolution (ER) as a downstream task. Navigating the equilibrium between accuracy and online retrieval`s speed requirement proves challenging, particularly when limited data links the failed mentions to resolved entities. In this paper, we propose a entity reference expansion system, injecting pairs of failed mentions and resolved entity names into the knowledge graph, enhancing its awareness of unresolved mentions. To address data scarcity, we introduce a synthetic data generation approach aligned with noise patterns. This, combined with an ASR-Error-Aware Loss function, facilitates the training of a RoBERTa model, which filters failed mentions and extracts entity pairs for knowledge graph expansion. These designs confront obstacles related to ASR noise, data limitations, and online entity retrieval."
}